1.       Orders

“Order” means the accepted order including any supporting material (such as product lists, specifications, published services and warranties) which the parties identify as incorporated either by attachment or reference and that may be available to Customer in hard copy or by accessing a designated JLSMEBC website (“Supporting Material”).

2.       Scope and Order Placement

These terms may be used by Customers either for a single Order or as a framework for multiple Orders. In addition, these terms may be used on a global basis by the parties’ “Affiliates”, meaning any entity controlled by, controlling, or under common control with a party. The parties can confirm their agreement to these terms either by signature where it is indicated at the end or by referencing these terms on Orders. Affiliates participate under these terms by placing orders which specify product or service delivery in the same country as the JLSMEBC Affiliate accepting the Order, referencing these terms, and specifying any additional terms or amendments to reflect local law or business practices.

3.       Order Arrangements

Customers may place orders with JLSMEBC through a designated JLSMEBC website, customer-specific portal, or by letter, fax or e-mail. Where appropriate, orders must specify a delivery date. If Customer extends the delivery date of an existing Order beyond ninety (90) days, then it will be considered a new order. Customers may cancel a hardware Order at no charge up to five (5) business days prior to shipment date.

4.       Prices and Taxes

Prices will be as quoted in writing by JLSMEBC or, in the absence of a written quote, as set out in a designated JLSMEBC website, customer-specific portal, or JLSMEBC published list price at the time an order is submitted to JLSMEBC. Prices are exclusive of taxes, duties, and fees (including installation, shipping and handling) unless otherwise quoted. If a withholding tax is required by law, please contact the JLSMEBC order representative to discuss appropriate procedures.

5.       Invoices and Payment

Customer agrees to pay all invoiced amounts within thirty (30) days of JLSMEBC’s invoice date. JLSMEBC may suspend or cancel performance of open Orders or services if Customer fails to make payments when due.

6.       Delivery

JLSMEBC will use all commercially reasonable efforts to deliver products and services in a timely manner. JLSMEBC may elect to deliver software and related product/license information by electronic transmission or via download.

7.       Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at academy@jlsmebconsultancy.com with details of the product and the defect. You can send the item you consider defective to:  academy@jlsmebconsultancy.com

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.